IT Help Desk Technician Job at Vivid Vision, United States

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  • Vivid Vision
  • United States

Job Description

IT Help Desk Technician

Remote Full-Time (Contract to Hire) Support + Join our dynamic medical technology team as a Full-Time IT Help Desk Technician supporting groundbreaking vision research and treatment software. This remote position offers the opportunity to provide critical technical support for cutting-edge virtual reality applications while helping save and improve vision for millions of people worldwide.

Responsibilities
  • Maintain availability to answer phone calls, emails, and chat on Slack for 32 hours per week during pre-arranged time windows with some flexibility
  • Report to and communicate regularly with the Director of Support, Logistics, and AI Automation
  • Communicate with the development team as needed to resolve technical issues
  • Track and update tickets in ZenDesk to ensure proper documentation and resolution
  • Provide comprehensive technical troubleshooting across hardware, software, and networking layers
  • Deliver exceptional customer service while maintaining professionalism and empathy
Requirements
  • 3+ years of technical support experience covering hardware, software, and networking
  • Strong troubleshooting skills with ability to identify appropriate resolution layers based on available information
  • Exemplary customer service skills with genuine care for helping users
  • Self-motivated and capable of working independently without constant supervision after training
  • Excellent communication skills, both written and verbal
  • Reliable internet connection and home office setup suitable for remote work
Nice to Have
  • Ability to speak Spanish
  • Familiarity with VR headsets and immersive technologies
  • Experience with Android and Windows operating systems
  • Previous experience in healthcare or medical technology support

Note: This is a full-time salaried position with an estimated average time commitment of 32 hours per week, with more work during stretches. Apply Now

Job Tags

Full time, Contract work, Remote work, Worldwide, Home office

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