Swedish Speaking - Customer Support Agent iGaming in Greece - Relocation Incl. Job at Mercier Consultancy Md, Malta, NY

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  • Mercier Consultancy Md
  • Malta, NY

Job Description

Join the team at Mercier Consultancy MD as a Swedish Speaking Customer Support Agent specializing in the iGaming sector, with a fantastic opportunity for relocation included to Greece! This role is perfect for individuals passionate about customer service and the gaming industry. You will assist Swedish-speaking clients, providing them with top-tier support while enhancing their gaming experience with our platform.

Key Responsibilities

  • Deliver exceptional customer support to Swedish-speaking clients via phone, email, and live chat.
  • Assist customers with inquiries regarding account management, game rules, promotions, and technical issues.
  • Resolve customer complaints and concerns efficiently while ensuring a high level of satisfaction.
  • Document customer interactions and maintain accurate records in the CRM system.
  • Collaborate with internal teams to address and escalate any complex issues that arise.
  • Stay updated on industry trends, gaming regulations, and company policies to provide informed support.
  • Fluency in Swedish (oral and written) is essential; proficiency in English is a plus.
  • Prior experience in customer support, particularly within the iGaming or entertainment sectors, is preferred.
  • Excellent communication and interpersonal skills to engage effectively with customers.
  • Strong problem-solving capabilities and a customer-centric mindset.
  • Knowledge of gaming platforms and an understanding of player behavior is an advantage.
  • Ability to work effectively in a fast-paced, remote environment while managing multiple inquiries.
  • Willingness to relocate to Greece as part of this position.
  1. Competitive Monthly Salary
  2. Fully Paid Relocation Package
  3. 2 Extra Salaries Per Year
  4. Fully Paid Training
  5. Health Insurance
  6. And Much More...

Job Tags

Remote job, Full time, Relocation, Relocation package

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