Job Description

Spa Service Supervisor Arch Amenities Group, the world's leading spa, fitness and leisure firm, is seeking a Spa Service Supervisor. The Spa Service Supervisor assists the Spa Director by overseeing and supervising daily operations, service providers, and all service-related areas within the spa and fitness facility. This role ensures operational excellence, service quality, and team accountability while supporting revenue growth and guest experience initiatives. This is a hands-on leadership position that requires active engagement in operations, team performance, and service delivery. Schedule Requirements: Must be available nights, weekends, and holidays Minimum schedule: Friday Monday (Part-time availability considered - PM SHIFTS REQUIRED) Responsibilities: Creates and maintains a team of service providers that meet all standards of professionalism, performance, and service excellence Oversees daily operations across all service areas including treatment rooms, fitness center, locker rooms, and amenities Ensures cleanliness, sanitation, and presentation standards are consistently maintained throughout the spa Supervises service providers to ensure productivity, readiness, and adherence to service standards Responsible for end-of-month manual inventory and ongoing oversight of service-related supplies and product usage Ensures proper ordering, stocking, and availability of all items required to perform services Conducts service audits to maintain consistency and quality across all treatments Coordinates onboarding and training schedules for new and existing staff, ensuring full knowledge of services, products, systems, and standards Ensures all technical staff remain knowledgeable in products, services, and daily operational practices Coordinates ongoing education with vendors and trainers on a regular basis Assists with special events, promotions, and service-driven activations to support guest engagement and revenue growth Identifies opportunities to enhance service offerings, including new treatments, add-ons, and guest experiences Supports staffing and scheduling to align with business demand and payroll guidelines Assists with payroll processes, including timecard review and labor awareness Performs daily walkthroughs to ensure all areas are clean, organized, and properly staffed Ensures guest interactions are professional, knowledgeable, and aligned with service standards Maintains knowledge of all products, ingredients, and services to effectively recommend treatments and retail Supports front desk operations as needed to ensure coverage, alignment, and team training Coaches team members through performance feedback, reinforcement, and accountability measures Assists in developing and maintaining operational procedures and service standards Helps foster a team environment focused on performance, guest experience, and continuous improvement Other duties as assigned Qualifications: Must be a licensed service provider with strong hands-on experience Minimum of 4 years' experience in a spa environment Previous leadership or supervisory experience preferred Front desk experience required Strong knowledge of spa services, products, and operations Ability to lead, train, and hold team members accountable Strong organizational and multitasking skills Professional demeanor, appearance, and communication skills Sales awareness and ability to support revenue growth initiatives Ability to remain calm and effective in high-pressure or emergency situations Physically able to stand, walk, bend, and perform job-related tasks for extended periods Work Environment & Requirements: Ability to stand for long periods Ability to bend, stoop, kneel, crouch, and lift as needed Use of proper body mechanics to prevent injury Use of hands and arms for daily operational tasks

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