Job Description

Job Description

Job Description

Job Title: 9-1-1 RADIO TECHNICIAN / TECH 1 (Full-Time)

Great Pay & Benefits ▬ Rewarding Career

DuPage Public Safety Communications (DU-COMM) is the largest consolidated 9-1-1 communications center within the State of Illinois and located in Wheaton at our newer facility. DU-COMM is a 24 hour, 7 day a week operation serving 45 Police/Fire/EMS agencies throughout DuPage County.

DU-COMM may be the right place for you if:

• You crave a fast-paced multi-tasking position that will test your skills and abilities
• You are looking for a rewarding career where you can help the community
• You are looking for an employer who provides stability, great pay and benefits, continuing training, challenges and opportunities

Position Summary:

The primary responsibility of the Technician is to assist in the installation, maintenance, troubleshooting, and repair of DU-COMM systems including: two-way radio, telephone, microwave, network transport, control, power, alarm, and others at DU-COMM facilities. Provide first-tier support on all systems within the DU-COMM 9-1-1 communication center and radio tower sites. Basic knowledge of facility management: electrical, HVAC, networks, plumbing, and property management is a plus. The Technician must be able to determine the extent of the problem and address in-house, or escalate to a vendor. Additionally, a successful candidate must be able to communicate the issue and the resolution timeline with DU-COMM staff and member agencies.

This is an in-person position. Hours are full-time, primarily weekdays from 8:00am to 4:30pm, with a one-week on-call rotation every 4 weeks and additional hours required based on operational need. This position reports to the Technical Services Manager.

Refer to the Technician 1 Job Description for other essential functions and requirements for this full-time position.

Minimum Qualifications:

• Two (2) years of experience in radio/microwave/electronic repair technical position or associate degree in Engineering/Technology field.
• A combination of educational achievement and experience, directly related to the position, may be considered by DU-COMM in the application of these minimum qualifications.
• Must be able to successfully pass a thorough background investigation, psychological exam, pre-hire medical exam/screenings, and drug screening.

Preferred Qualifications:

• Associate or Bachelor degree in Engineering/Technology field.
• Three (3) to five (5) years of experience in radio/microwave technical position.
• FCC General Class Radio Telephone License (GROL).
• Amateur Radio license.
• Knowledge of two-way radio communication including antennas, microwave and multiplex systems.
• Knowledge of solid-state electronics, the operational design of circuits, and electronic testing equipment.
• Knowledge of R56 grounding standards for radio systems.
• Knowledge, maintenance, and testing of telephone systems including, PBX, VoIP, T1s, and P2P.
• Knowledge of basic networking concepts, devices, and security in a TCP/IP configuration.
• Previous experience in a public safety environment.

Special Requirements:

• Requires occasional early morning or evening hours related to planned maintenance of systems.
• Must be able to accommodate demands of a 24/7 environmental and willingness to be “on-call” as requested.
• May perform duties outside of normal office hours to respond to DU-COMM during an emergency.

Physical Requirements and Work Environment:

THIS IS AN IN-PERSON POSITION, REMOTE WORK IS NOT AN OPTION.

• The position involves considerable and frequent physical exertion, including but not limited to; lifting objects up to 80 pounds, lifting reasonably weighted items to a height above 6 feet to install or move - including while on a ladder, assuming awkward positions for long periods of time, walking or standing 6 to 7 hours, climbing ladders, and climbing up to seven (7) flights of stairs.
• Must be able to differentiate color coded displays and discern visual images on a variety of media.
• Must be able to work under stressful situations, have good cognitive skills, maintain work accuracy, and the ability to concentrate on more than one task at a time.
• Must be able to work in excess of continuous 8 hours when required.
• Must be able to speak and communicate clearly over telephones and radios.

Salary:

• Starting Annual Pay: $95,243 (see Public Act 97-609 Posting for salary range)

• Paid Salary, FLSA Exempt

• Annual COLA and Step Increases

Benefits:

• Employer-provided uniform tops and additional annual stipend

• Company vehicle use

• Paid Time Off (PTO) 26 days each year, with bidding for guaranteed time off, and Extended Sick Leave (ESL) 6 days each year

• Group health insurance: BlueCross BlueShield HMO and PPO options (employee contribution only 15%) with HSA employer contributions, Delta Dental HMO and PPO options, Express Scripts Prescription, and VSP Vision coverage

• IMRF pension, retirement savings, disability, and life coverage

• Additional retirement savings options

• Employer-provided life insurance

• Supplemental life insurance for self and family

• Supplemental disability, accident, and cancer protection

• FSA pre-tax savings accounts for health care and dependent care expenses

• Employee Assistance Program (EAP) with wellness, personal, and family support

• Financial services, legal services, and identity protection plans

How To Apply:

Applicants must apply online at under Current Openings tab for Technician 1. The link to DU-COMM’s application portal and the job description will be on this Careers page. DU-COMM’s online application, including resume, must be complete to be considered for the position. Resumes forwarded through other job sites will not be accepted. A valid email address MUST be included on the Application as all hiring process communications will be handled via email.  Applications will be accepted until the position is filled.

DuPage Public Safety Communications (DU-COMM) is a large consolidated public safety communications 9-1-1 center in Wheaton, Illinois and currently serves forty-four (45) Police, Fire, and EMS member agencies and over 850,000 residents in DuPage county. DU-COMM processes almost 1 million phone calls each year and over 700,000 calls for service. Municipalities and fire districts work together to provide a high level of service to their citizens in public safety communications.

Company Description

DuPage Public Safety Communications (DU-COMM) is a large consolidated public safety communications 9-1-1 center in Wheaton, Illinois and currently serves forty-four (45) Police, Fire, and EMS member agencies and over 850,000 residents in DuPage county. DU-COMM processes almost 1 million phone calls each year and over 700,000 calls for service. Municipalities and fire districts work together to provide a high level of service to their citizens in public safety communications.

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