Job Description

Driver

The role of Driver is to ensure 100% guest satisfaction by operating the courtesy shuttle to provide transportation to and from local destinations for our guests. Operates Hotel Shuttle Service Ensure a delightful, seamless arrival and departure for our guests. Greets guest and welcomes to hotel city Keeps current on hotel services and local attractions to answer guest questions and promote hotel services. Handles all guest complaints, comments, observations and challenges in a timely manner to effectively achieve full guest satisfaction Drives shuttle to pick-up and drop-off guests to local destinations on a by request or schedule basis Follows airport procedures and shuttle traffic rules to pick up and drop off guests Logs trips and retains fuel receipts in accordance with hotel process Loads and unloads guest luggage from shuttle, using cart and transporting to guest room when required Keeps in contact with the front office and other drivers through provided radio equipment to keep hotel informed of status and location Completes other duties to assist hotel Cleans and maintains lobby area when not operating shuttle, including but not limited to; cart cleaning and polishing, washing front windows, stocking newspapers Assists in other departments as shuttle schedule allows, wearing provided radio to keep in contact with front desk Assists in arranging taxi or other transportation service for guests traveling outside shuttle's service area Keeps shuttle fueled and reports maintenance issues to engineering for prompt repair arrangement Picks up needed materials locally for departments when orders or other shipping arrangements cannot be made. Creates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations. Gives personal attention, takes personal responsibility and uses teamwork when providing guest service and experience Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction Performs other duties required to provide the service brand behavior and genuine hospitality.

Requirement/Skills Strong verbal, written and interpersonal skills Commitment to exceptional guest service Ability to maintain a positive and professional attitude Adhere to the policies and procedures of the hotel Adhere to safe driving practices and traffic law Ability to work a flexible schedule including holidays and weekends State Driver's License with no restrictions that prevent operating hotel shuttle. Ability to clear all necessary airport certification requirements to operation shuttle in airport Physical Demands Ability to sit or stand for entire shift Able to drive for long periods of time, frequently stopping and getting into and out of a vehicle Frequent walking while lifting Ability to lift up to 70 pounds

Choice Hotels International is an equal opportunity employer and affirmative action employer. Employment practices and decisions are not influenced by an applicant's race, color, religion, sex, national origin, age, sexual orientation, gender identity or express, disability veteran status, genetic information or any other characteristic protected by law.

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