Job Description

Night Auditor Position At Adelphi Hotel Partners

Join our team as a Night Auditor at Adelphi Hotel Partners, where you'll play a crucial role in delivering exceptional service and style to our guests. At the heart of our hospitality, we blend old-world grace with modern luxury, ensuring each guest feels valued and cared for. As part of our team, you'll have the opportunity to grow in a supportive environment that values innovation and employee development. We offer flexible working arrangements and competitive compensation, fostering a culture of collaboration and inclusivity.

In this role, you'll be responsible for ensuring the accuracy of guest accounts, handling check-ins and check-outs, and providing outstanding customer service. You'll also manage reservations, maintain financial records, and address guest inquiries with professionalism and warmth. If you're passionate about the hospitality industry and thrive in a dynamic environment, we encourage you to apply and become a part of our team.

Responsibilities

• Ensure the accuracy of guest accounts by meticulously reviewing and reconciling daily transactions.
• Handle check-ins and check-outs with efficiency and a warm, welcoming demeanor.
• Provide outstanding customer service, addressing guest inquiries and resolving issues promptly.
• Manage reservations, ensuring all guest requests and preferences are noted and fulfilled.
• Maintain comprehensive financial records, preparing reports that reflect the day's activities.
• Collaborate with team members to ensure seamless operations and a positive guest experience.
• Monitor hotel security and safety protocols during night shifts, ensuring a secure environment for guests and staff.

Qualifications

• Experience in hospitality or customer service roles, with a focus on guest satisfaction.
• Ability to efficiently manage financial records and reconcile transactions with precision.
• Proven track record of delivering exceptional customer service, addressing inquiries, and resolving issues promptly.
• Strong communication skills to interact effectively with guests and team members.
• Ability to handle check-ins and check-outs with a warm and welcoming demeanor.
• Familiarity with reservation systems and the ability to manage bookings accurately.
• Experience in maintaining security and safety protocols during night shifts, ensuring a secure environment for all.

Compensation $23 - $25 hourly About Adelphi Hotel Partners

The Adelphi Hotel and Salt & Char Restaurant in Saratoga Springs' landmark boutique property, which blends old-world grace and Victorian grandeur with exceptional service and style for today's guests. It is a part of the Adelphi Owner Group, which manages luxury hotels, restaurants, and hospitality properties.

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