Job Description

Job Title

This position is responsible for providing excellent customer service to library patrons and internal customer service to city departments and other library sections.

Job Functions

• Staff library service points, performing general library and other related tasks at each.
• Be approachable and available to patrons, with an investment in the positive outcome of each interaction.
• Perform user-focused tasks including assisting with patron accounts and access to library collections and services, as well as providing referrals to appropriate library collections, services, and staff.
• Maintain, re-stock, and organize assigned areas, including routing and reshelving returned materials.
• Support library programming and promotional efforts.
• Perform processing of incoming and outgoing library materials.
• Manage time efficiently while working independently doing routine, repetitive tasks.
• Perform other duties as assigned.

Qualifications

• Must be available to work nights and weekends.
• High school diploma or equivalent required.
• Any combination of experience and education which provides the applicant with the level of required knowledge and abilities will be considered.

Supplemental Information

Knowledge of:

• Staff roles and the library's mission and role in the community.
• The ethics and values of libraries and the library profession, which includes knowledge of the Library Bill of Rights and the ALA code of Ethics.
• Ability to maintain confidentiality of library records and information.
• The Dewey Decimal System.
• Knowledge and experience with Library's ILS, SirsiDynix Symphony WorkFlows.
• Springshare Cloud Software for Libraries
• The City/County library policies and procedures.
• Microsoft Office applications, including Word, Excel, and Outlook.

Skill in:

• Using computers, e-readers, tablets, and other personal electronic devices.
• Strong attention to detail and ability to multi-task.

Ability to:

• Ability to follow verbal and written instructions.
• Ability to work with limited supervision.
• Ability to manage time effectively.
• Type 40 wpm.

Additional preferred qualifications: One year of library experience and/or working in customer service. Experience in cash-handling.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Tasks involve the ability to exert physical effort which may involve continual standing, walking, lifting, crawling, balancing, climbing, reaching, kneeling, twisting, bending, carrying, pushing and/or pulling of objects and materials up to 100 pounds in weight. Tasks may also involve fine dexterity and extended periods of time at a workstation or keyboard.

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