Job Description

Location: Southaven, MS

Job Title: Residential HVAC Service Manager

Ready to lead a successful residential service team where your expertise is valued both in the office and in the field? We are looking for a hands-on leader who can effectively manage technicians, ensure top-tier service quality, and isn't afraid to roll up their sleeves and jump into the work. If you excel at teaching, managing, and troubleshooting, join our team!

In your role as the Residential HVAC Service Manager, you will be responsible for overseeing all aspects of the service department's daily operations, performance, and training. You will be a player-coach, actively involved in mentoring technicians and completing service work when necessary, ensuring the highest standards of technical skill and customer satisfaction are met.

Responsibilities and Expectations

• Lead, mentor, and train a team of Residential HVAC Service Technicians, providing technical guidance, ride-alongs, and performance coaching.
• Act as a hands-on manager, assisting technicians with complex diagnostic or repair work, and completing service calls yourself when departmental needs require it.
• Oversee and optimize the daily scheduling and dispatching of the service team to ensure maximum efficiency and profitability.
• Track team performance metrics (KPIs), analyze data, and implement strategies to improve service quality, efficiency, and customer satisfaction.
• Ensure all team activities, including repairs and documentation, comply with local codes, safety standards, and company policies.
• Manage administrative tasks, including payroll review, warranty tracking, and performance evaluations.
• Maintain clear and professional communication with management, technicians, and customers to resolve service issues quickly.
• Utilize mobile technology and software to manage work orders and job documentation; ServiceTitan experience is preferred.

Requirements

• Required: Minimum of 3+ years of experience in residential HVAC service and repair.
• Required: Prior management or supervisory experience leading a team of technicians.
• Must be willing and able to teach technicians AND complete hands-on service work themselves.
• Tech savvy and proficient with mobile devices and applications.
• Proficient in MS Office Suite (Word, Excel, Outlook).
• ServiceTitan experience is preferred.
• Strong leadership, communication, and complex problem-solving skills.
• Valid driver's license with a clean driving record.

What Can We Do for You?

• Competitive Base Salary of $85,000 - $90,000 plus bonus potential.
• On-Target Earnings (OTE) up to $100,000 - $110,000.
• Company Provided Vehicle.
• $400 Boot and Tool Allowance.
• A stable work environment where your growth is encouraged and supported.
• Company breakfast once a month.
• Paid Insurance: 99% of premiums covered for you, and options to include family as well! (health, dental, vision, life, short-term & long-term disability).
• Work-Life Balance: 6 Paid Holidays, 1 more for your birthday, and 10 additional days of PTO!
• 401(k) with Company Match: Build your future with a competitive retirement plan.
• Paid Training: Including Nexstar training, in-house mentorship, and certification support.

The compensation for this position is expected to range between a base salary of $85,000 - $90,000 per year. This range is a good-faith estimate, based on the qualifications necessary for the position, including experience, training, and other considerations permitted by law. Factors that may be used when making an offer may include a candidate’s skills, experience, the expected quality and quantity of work, and internal pay alignment, as needed.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or any other characteristic protected by law.

Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

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