Job Description

Locations: Wilmington DE and Dover DE

Key Responsibilities for Funeral Director

Family Support & Pre-Planning

• Provide pre-need and at-need funeral arrangement services.
• Educate families on advance planning, including wills, estate planning, and insurance resources.
• Support families during the early stages of grief with empathy and professionalism.
• Review the funeral planning process, requirements, and timelines prior to arrangement conferences.
• Provide the General Price List upon inquiry in compliance with FTC regulations.

Arrangement Conferences & Documentation

• Conduct arrangement conferences to determine service details and family preferences.
• Collect demographic information required for state permits and authorizations.
• Explain disposition options and service costs clearly and compliantly.
• Ensure completion of all required documentation, including:
• General information sheets
• Release authorizations
• FTC disclosures
• Service contracts and payment terms
• Obituary and website authorizations
• Next-of-kin affidavits

Administrative Coordination

• Oversee scheduling and case management systems.
• Collaborate with office coordinators to ensure timely task completion.
• Maintain daily communication with families until services are complete.

Viewings, Visitations & Services

• Ensure proper presentation of the deceased for viewings.
• Review service expectations with families prior to the first viewing.
• Accompany families to the viewing room and offer prayer if requested.
• Direct and oversee funeral, memorial, and committal services.
• Coordinate funeral attendants, clergy, and in-state assistance.
• Ensure timely setup of flowers, equipment, and the deceased.
• Lead processions and provide closing remarks at the cemetery.
• Obtain signed receipts for all documents and keepsakes.

Aftercare Services

• Assist families with death benefit claims.
• Provide grief counseling and estate management resources.

Qualifications

• Valid Funeral Director license as required by state regulations.
• Strong interpersonal, organizational, and leadership skills.
• Ability to manage multiple cases with accuracy and compassion.
• Willingness to work flexible hours, including evenings, weekends, and on-call rotations.

Key responsibilities for Embalmer

Clinical Preparation & Embalming

• Coordinate and perform timely removals of the deceased.
• Verify proper identification and tagging at all stages.
• Ensure all required documentation and authorizations are obtained prior to preparation.
• Embalm assigned cases based on condition and service requirements.
• Complete intake forms, embalming reports, and daily condition documentation.
• Communicate any notable conditions or challenges to Funeral Directors.

Preparation & Presentation

• Track preparation milestones (authorization, clothing, casket, photos, viewing date).
• Dress, casket, and cosmetically prepare the deceased per family instructions.
• Transfer the deceased to service locations at least 24 hours prior to viewing.
• Ensure consistent ID verification throughout the preparation process.

Facility & Safety Management

• Maintain cleanliness and sanitation of preparation rooms and equipment.
• Monitor preparation room inventory and request supplies as needed.
• Follow all safety protocols, including proper use of PPE, lifts, and protective equipment.
• Prioritize tasks based on service schedules and deadlines.

Qualifications

• Valid Embalmer/Mortician license as required by state regulations.
• Strong attention to detail and ability to manage multiple cases.
• Knowledge of safety, sanitation, and regulatory compliance standards.
• Commitment to dignity, professionalism, and ethical conduct.
• Willingness to work flexible hours, including evenings, weekends, and on-call rotations.

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