Job Description

The Executive Housekeeper is responsible for overseeing the daily operations of the housekeeping department to ensure a clean, safe, and welcoming environment for guests and employees. This role manages housekeeping staff, maintains brand cleanliness standards, and ensures efficient operations that support guest satisfaction and hotel profitability.

Key Responsibilities

• Lead and manage the housekeeping department including supervisors, room attendants, housepersons, and laundry staff.
• Ensure guest rooms, public areas, and back-of-house spaces meet brand and cleanliness standards.
• Develop and maintain housekeeping schedules to ensure proper staffing levels based on occupancy forecasts.
• Conduct routine inspections of guest rooms and public areas to ensure quality standards are met.
• Manage inventory of housekeeping supplies, linens, and equipment.
• Control departmental expenses while maintaining high standards of cleanliness.
• Coordinate with the front desk and maintenance teams to ensure rooms are ready for guest arrival.
• Respond promptly to guest requests and resolve housekeeping-related concerns.
• Train, coach, and develop housekeeping staff to maintain service standards.
• Ensure compliance with safety, sanitation, and OSHA standards.
• Assist with budgeting, forecasting, and departmental reporting.

Qualifications

• Minimum 3–5 years of housekeeping management experience in a hotel or resort environment.
• Experience managing large teams in a hospitality setting preferred.
• Strong leadership, communication, and organizational skills.
• Ability to work in a fast-paced, guest-focused environment.
• Knowledge of hotel property management systems preferred.
• Ability to lift up to 25 pounds and stand/walk for extended periods.
• Flexible schedule including weekends and holidays.

Preferred Qualifications

• Experience leading a housekeeping team at a hotel.
• Bilingual (English/Spanish) preferred due to diverse workforce.

Job Tags

Similar Jobs