Job Description

Job Description

Job Description

Description:

Store Manager – Lori’s Gifts

At Lori’s Gifts, our mission is to bring comfort, joy, and inspiration to hospital guests and staff through compassionate service and meaningful products. As a Coffee Shop/Gift Store Manager, you will lead with integrity, foster a culture of care, and ensure every guest experience reflects our values.

Key Responsibilities

• Lead and motivate a sales-driven team to achieve performance goals.
• Become Starbucks certified through an extensive ongoing training process to create, serve and deliver coffee and tea to guests in accordance to Lori's, Starbucks and health code requirements.
• Build positive relationships with hospital partners and respond to feedback with professionalism.
• Recruit, train, and develop team members to deliver exceptional service, including but not limited to Lori's Gifts, Starbucks and Los Angeles County health code requirements.
• Manage inventory, merchandising, and promotional activities to maximize sales.
• Ensure operational excellence through scheduling, compliance, and daily procedures.
• Address customer concerns with empathy and resolve issues promptly.
• Uphold safety, security, and company standards at all times.

Note: This summary is not exhaustive and may include other duties as required. Reasonable accommodations will be made in accordance with the ADA.

Qualifications

• Minimum 2 years of retail experience, including 1 year in a supervisory or management role.
• Minimum 2 years' experience in a coffee shop and/or drink serving environment (non alcoholic)
• Food Handler and Food Manager certified, and/or willing to take and successfully pass certification
• High school diploma or equivalent; college degree preferred.
• Strong leadership, communication, and problem-solving skills.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Regular and predictable attendance is an essential requirement.
• Capable of lifting up to 30 lbs and standing for extended periods.
• Experience in specialty or big-box retail is a plus.

Our Values

We believe in compassion, integrity, and service. Our stores are safe spaces where guests find comfort during challenging times. We are committed to ethical leadership, respectful collaboration, and continuous improvement.

What We Offer

• Health and prescription benefits
• Paid time off
• Legal and commuter benefits
• Generous employee discounts

Equal Opportunity Employer

Lori’s Gifts is proud to be an equal opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, color, religion, gender, sexual orientation, age, disability, or veteran status.

Reasonable Accommodations

Lori’s Gifts complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact Lori’s Gifts Human Resources at 972-759-5000 or hello@lorisgifts.com.

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